Helpdesk
Support at scale
Helpdesk unifies support tickets from email, web forms, and chat into a single queue — with SLA rules, escalation policies, and knowledge base deflection built in. Track customer satisfaction scores, identify recurring issues, and connect support data with your CRM for a complete customer view.
Multi-Channel Ticketing
Email, web form, WhatsApp, and API-based ticket creation — all routed to the right team with auto-assignment rules.
SLA Management
Define response and resolution SLAs by priority, customer tier, or product — with automatic escalation when breached.
Knowledge Base Integration
Suggest relevant knowledge base articles to agents and customers at ticket creation, reducing resolution time and deflecting common queries.
Everything Helpdesk includes.
Multi-Channel Ticketing
Email, web form, WhatsApp, and API-based ticket creation — all routed to the right team with auto-assignment rules.
SLA Management
Define response and resolution SLAs by priority, customer tier, or product — with automatic escalation when breached.
Knowledge Base Integration
Suggest relevant knowledge base articles to agents and customers at ticket creation, reducing resolution time and deflecting common queries.
CSAT & Reporting
Post-resolution satisfaction surveys, agent performance dashboards, and ticket volume trend analysis.
Built for organisations like yours.
Helpdesk is deployed by organisations with complex operational requirements who need a system that adapts to their workflows — not the other way around.
Ready to see Helpdesk in action?
Book a 30-minute demo and we will show you exactly how it maps to your operations.